EnquiroAI — Knowledge Base Admin

🏢 Tenant

Agency

Crestwood Digital

📤 Upload Knowledge Base

📄

.txt · .json · .csv · .pdf — max 500 KB

📚 Uploaded Files

File	Uploaded	Status
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🔔 Notification Settings

Configure where internal alerts are sent for this tenant. Leave blank to use the system default.

Internal alert email

Receives the internal alert email for every processed submission.

Webhook URL (optional)

POST notification sent here for every non-spam submission. Useful for Slack, Teams, Zapier, or custom integrations.

Reply tone

Controls the tone of all AI-drafted replies for this tenant.

AI Escalation Threshold

Controls when low/medium confidence submissions are escalated to human approval instead of auto-replied.

💡 Tips for a good knowledge base

Separate topics with blank lines — the AI scores paragraphs by relevance and picks the top 3.
Include services, pricing, and process — the more specific, the better the replies.
Facts only — the AI won't invent details, so only what's in the file will be used.
Uploading a new file replaces the active one — old entries are kept but marked inactive.

Admin Access